Shipping Information: Fast, Free and Transparent
  • Delivery time : Within Germany, the delivery of your jewelry takes 1-3 working days. We process orders within 24 hours.

  • Free Shipping : Enjoy our free shipping. Your convenience is important to us.

  • Shipment tracking : You will receive a shipping confirmation with a tracking number to keep an eye on the status of your delivery.

  • Reliable partner : We ship with DHL Paket, a trustworthy and reliable partner for secure deliveries.

Return information: Your satisfaction in focus
  • Return period : You have 14 days after receipt to return the goods. Please note that personalized items (with engraving) are excluded from the right of withdrawal!

  • Initiate return : Send us an email to info@vielring.de , with the completed cancellation form or the request for return.

  • Pack securely : Protect the goods well for return shipment to avoid transport damage.

  • Refund : After positive verification, we will refund the corresponding amount to your original payment method within 2-3 days.

  • Exchange : For exchange requests (e.g. size change) simply contact us by email.

Your satisfaction is important to us. If you have any questions, we will be happy to help you: info@vielring.de .